HSBC's mobile banking service hit by disruptions Monday morning,leaving many in Hong Kong unable to access accounts . City's largest lender,serving over 7 million clients,saw complaints flood in. Login issues reported from 9 a.m .
Customers got message: “access is restricted until we have your valid email address and mobile number,” though info already provided . More than ten people contacted South China Morning Post, venting frustration over app access .
Erica Wu,Hong Kong resident,tried logging into HSBC app for 15 minutes from 9:45 a.m. She also struggled topping up her PayMe account, HSBC’s peer-to-peer service,which wasn't responding.
HSBC spokesperson acknowledged problem,stating, “We are working to resume normal functionality,as some customers may be experiencing difficulties accessing some of our services. We are resolving these as quickly as possible and apologise for any inconvenience caused.”
Digital banking platforms often face challenges,especially during peak times. As customers rely more on mobile services,these outages cause serious frustration…
