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KSRTC ordered to pay ₹13,000 compensation for bus AC failure

Kodagu District Consumer Disputes Redressal Commission has directed Karnataka State Road Transport Corporation to pay Sachith K.H. ₹13,000 due to air-conditioning failure on his bus ride from Madikeri to Bengaluru on November 6, 2025. This decision underscores transport services' responsibility to maintain passenger comfort, particularly when higher fares are involved.

BRIC Team
BRIC Team
Jun 17, 2026 · 1 min read · 2 views
KSRTC ordered to pay ₹13,000 compensation for bus AC failure

Key Takeaways

  • •The Kodagu District Consumer Disputes Redressal Commission ordered KSRTC to pay ₹13,000 to Sachith K.H. for air-conditioning failure on November 6, 2025.
  • •Sachith K.H. experienced significant discomfort during his bus journey from Madikeri to Bengaluru due to a malfunctioning air-conditioning system.
  • •The commission emphasized that KSRTC must provide an alternative air-conditioned bus if the system fails, highlighting passenger rights.
  • •Acting president Renukamba C. and member Gourammanni led the commission in this ruling, reinforcing transport service accountability.
  • •KSRTC's failure to address the air-conditioning issue left passengers in a stifling environment with no open windows for relief.

Kodagu District Consumer Disputes Redressal Commission ordered Karnataka State Road Transport Corporation (KSRTC) to pay ₹13,000 to a passenger because of a faulty air-conditioning system on bus. Complaint came from Sachith K.H., from Biligeri village,after his trip from Madikeri to Bengaluru on November 6,2025.

During journey,Sachith said AC broke down, causing major discomfort and breathing problems. Told conductor,but nothing was done. Made worse by sealed windows, trapping heat inside bus.

Sachith turned to consumer commission for help, citing hardship. Commission pointed out passengers pay extra for AC travel,including taxes . If AC fails,they said,transport company must offer alternative, like another AC bus .

Led by acting president Renukamba C. and member Gourammanni,commission decided KSRTC owes compensation plus 9% annual interest. Raises question: will transport services step up to their obligations when comfort costs extra…?

#Karnataka

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