Gujarat State Road Transport Corporation (GSRTC) hit high marks with average passenger satisfaction rating of 4.7 out of 5 stars. Their QR-code feedback system logged over 313,000 responses between March 1 and June 19, 2026. Shows real effort to improve public transport in Gujarat.
Kicked off as pilot in March 2025,QR-code feedback now spans 8,000+ buses and 125 bus stations across Gujarat. Passengers can easily submit feedback,giving real-time insights into service quality.
Feedback ratings highlighted strengths. Staff behavior and passenger safety both scored 4.9 stars. Cleanliness,seating comfort,and punctuality followed with 4.8 stars each. Clearly,passengers are quite satisfied with GSRTC's services.
Harsh Sanghavi,Deputy Chief Minister of Gujarat,stressed feedback's importance. GSRTC isn't just collecting data,they're responding to it. "Complaints,suggestions,issues from platform go to departments and depots for action," he said. Quick response to passenger concerns.
One senior GSRTC official said feedback is crucial for improving services. Digital system increases engagement,improves oversight. Safety,reliability,passenger-friendly transport —all priorities for GSRTC .
QR-code feedback success shows GSRTC's dedication to better public transport in Gujarat. Using tech to gather and act on insights,they're setting a real standard in service quality…
