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Ryanair warns of severe queue chaos from new EU border system rollout

Neal McMahon, chief operations officer of Ryanair, has voiced concerns over European Union's new digital border check system. This system has resulted in wait times of up to two hours for non-EU travelers at airports such as Berlin. With summer travel season on the horizon, industry leaders are calling for a halt to Entry-Exit System amidst persistent delays and technical problems.

BRIC Team
BRIC Team
Jul 2, 2026 · 2 min read
Ryanair warns of severe queue chaos from new EU border system rollout

Key Takeaways

  • Non-EU travelers are experiencing wait times of up to two hours, according to Aletta von Massenbach, head of Berlin Airport.
  • The Entry-Exit System began full operations in April, requiring biometric data from travelers.
  • Anne Robinson faced a 90-minute wait in June, ultimately missing her flight and incurring a £250 fee.
  • ACI Europe reported wait times at border controls reaching up to five hours during peak periods.
  • Doug Bannister warned that unresolved technical issues at the Port of Dover could jeopardize the summer travel season.

Ryanair is sounding alarm over potential airport chaos this summer due to EU's new digital border checks. Aletta von Massenbach,head of Berlin Airport,echoed concerns, saying non-EU travelers face waits up to two hours.

The Entry-Exit System (EES),fully operational since April,mandates biometric data registration for non-EU travelers. Though aimed at boosting security,it's causing big delays,especially at peak times. Ryanair's Neal McMahon slammed it as "half-baked," warning of long queues and missed flights.

Disruptions reported at Tenerife South,Palma, Alicante. Europe's airports trade body head called rollout a mess. EU Commission offered extra support but situation remains dire.

Von Massenbach pointed out complexity of different systems across EU states complicates processing. "So many sub-systems for each state," she said, noting this hinders smooth border checks.

At Port of Dover,EES faces tech issues. New area with 84 kiosks to grab fingerprints,photos is inactive due to tech glitches. Doug Bannister,Port of Dover chief,warned time's running out to fix this before summer rush.

Travelers frustrated . Anne Robinson from Dunbarton shared her June ordeal — 90-minute wait just to enter Rome. Despite arriving 3.5 hours early,faulty EES machines made her miss flight,costing £250 for new ticket.

Robinson vowed not to return to Europe this year,citing stress. EES tracks entry,exit of "third country" nationals in Schengen zone. Both Airlines UK and Airlines for America slammed inconsistent rollout,urging EU to rethink timeline.

With summer travel peak nearing,industry leaders call for pause on EES checks where systems unready. Von Massenbach hinted at Brussels meeting, suggesting officials see current setup as unsustainable.

ACI Europe, airports lobby group, reported border wait times hitting five hours during peak. Warned airlines might fly half-empty as passengers stuck in queues. EC spokesperson said efforts underway to ease EES impact,though problems persist with few border guards and lacking infrastructure in some states…

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